Is it poor computer system design? Is it just the nature of the transition from the old way to the new? Is patient care suffering because computers and all the displays, alerts, and alarms distract us?

It’s been said that true quality improvement is only possible when those involved in the process can be completely honest with one another. In the case of healthcare, when mistakes cause serious pain, suffering, and possibly death, how is true quality improvement possible? When leveraging 6 Sigma, is total honesty really necessary? Explain.

Everyone agrees that reading the Electronic Healthcare Records is much easier than the hand-written entries of old, but many complain that too many are focusing too much on the computer screen instead of on the human right in front of them. Is this just lack of skill or training? Is it poor computer system design? Is it just the nature of the transition from the old way to the new? Is patient care suffering because computers and all the displays, alerts, and alarms distract us?